Visa Earnings Soar: Is Plastic Regaining Its Appeal?

In a sign that consumer spending may be on the rebound, Visa on Wednesday reported its fiscal fourth-quarter profit jumped 51% from a year ago. But shares fell after the company released disappointing guidance for the next year…

Retailers’ 15 Most Annoying Habits: Readers Speak Out

Of course, retailers need to fight for every dollar. But the tactics they use to get customers to spend extra are clearly wearing thin. Our readers griped about nearly 350 sneaky ways stores aggravate them, especially when it c…

Focusing on Local Helps Retailers Boost the Bottom Line

Knowing customers’ likes and dislikes is about as basic as it gets in retailing. But for years, national department stores got it wrong. More concerned with controlling costs, big retailers focused on sameness. Not anymore.
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