AT&T + T-Mobile = Bad Customer Service?

What happens when you merge the worst in class with the best in class? AT&T’s proposed $39 billion acquisition of T-Mobile USA may be good news for investors, but it will likely mean a drop in service for customers, experts say…

Buzzword of the Week: Bringing the ‘Pain Point’

In its most simple interpretation, a “pain point” is exactly what it sounds like: something so unpleasant that one is likely to try hard to avoid it or fix it. But buzzwords sometimes shift meanings, and for some boardroom jarg…

Sprint and T-Mobile Are Talking Merger Again

SprintNextel and T-Mobile USA are reportedly discussing another tie-up, as both companies seek to stop the flow of customers defecting to larger cell-phone service providers. In the past, the carriers have mulled a merger but h…

T-Mobile USA Says High-Speed Technology Faces Obstacles

T-Mobile USA warned that plans to introduce new high-speed mobile technology could go badly wrong for consumers and companies.

Verizon Wireless (VZ) is currently working on a high-speed service for the end of this year, Reuters reported. The service …