After a holiday season that marked a return to some form of normalcy, merchants are bracing for a year of mild sales growth and more stable operations. Whether that momentum holds is an open question, given the state of the hou…
Amazon.com, Kohl’s and Nordstrom rank among the top 10 companies for customer service, according to a shopper survey released by the National Retail Federation on Tuesday. Online electronics retailer Newegg made the list this y…
U.S. weekend mall traffic so far this month is higher than it was a year ago, suggesting that consumers may be improving their finances enough to boost sales for Black Friday and the 2010 holiday season.
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Some merchants adjusted quickly to the “new normal” of penny-pinching shoppers, but others are still struggling with shrinking consumer budgets or headwinds they were fighting before the bottom fell out. Here’s a look at the tw…
Knowing customers’ likes and dislikes is about as basic as it gets in retailing. But for years, national department stores got it wrong. More concerned with controlling costs, big retailers focused on sameness. Not anymore.
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