AT&T + T-Mobile = Bad Customer Service?

What happens when you merge the worst in class with the best in class? AT&T’s proposed $39 billion acquisition of T-Mobile USA may be good news for investors, but it will likely mean a drop in service for customers, experts say…

Buzzword of the Week: Bringing the ‘Pain Point’

In its most simple interpretation, a “pain point” is exactly what it sounds like: something so unpleasant that one is likely to try hard to avoid it or fix it. But buzzwords sometimes shift meanings, and for some boardroom jarg…

Sprint and T-Mobile Are Talking Merger Again

SprintNextel and T-Mobile USA are reportedly discussing another tie-up, as both companies seek to stop the flow of customers defecting to larger cell-phone service providers. In the past, the carriers have mulled a merger but h…

Verizon iPhone, Day One: Less Madness Than Expected

Verizon Wireless stores were braced for a crushing wave of customers seeking the newly available Verizon iPhone Thursday. But thanks to a strong pre-order campaign, the crowds were lighter than expected, and happy shoppers got …

T-Mobile Hit With Lawsuit for Blocking Marijuana Texts

One day after a digital startup vowed to drop T-Mobile over a forthcoming fee hike, another texting company has sued T-Mobile for blocking its service. The reason? Apparently T-Mobile “did not approve” of a company called EZ Te…