First, the film director was removed from a Southwest Airlines flight for being too portly. Now, a Virgin America gate attendent refused to allow Smith and his companions to board a jet, even though there were still minutes bef…
Amazon.com, Kohl’s and Nordstrom rank among the top 10 companies for customer service, according to a shopper survey released by the National Retail Federation on Tuesday. Online electronics retailer Newegg made the list this y…
The consumer advocates at the Center for Responsible Lending have released a checklist of tough questions people should ask their banks to make sure their needs are being met — and and to ensure they aren’t paying unnecessary …
What separated White from the other Undercover Bosses was his attitude. Maybe because he’s fairly new to DirecTV and has no background in the satellite-TV business, White seemed to realize that he has much to learn.
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Knowing customers’ likes and dislikes is about as basic as it gets in retailing. But for years, national department stores got it wrong. More concerned with controlling costs, big retailers focused on sameness. Not anymore.
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