Of all the industries that have achieved record profits recently, none have posted more remarkable results than the airline industry. For the first time in a decade, the industry is on a glide path to profitability — but it’s …
First, the film director was removed from a Southwest Airlines flight for being too portly. Now, a Virgin America gate attendent refused to allow Smith and his companions to board a jet, even though there were still minutes bef…
First, the film director was removed from a Southwest Airlines flight for being too portly. Now, a Virgin America gate attendent refused to allow Smith and his companions to board a jet, even though there were still minutes bef…
Knowing customers’ likes and dislikes is about as basic as it gets in retailing. But for years, national department stores got it wrong. More concerned with controlling costs, big retailers focused on sameness. Not anymore.
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